- They are honest. This gives them credibility, resulting in the trust and confidence of their people. Credible leaders foster greater pride in the organization, a stronger spirit of cooperation and teamwork, and more feelings of ownership and personal responsibility.
- They do what they say they will do. They keep their promises and follow through on their commitments.
- They make sure their actions are consistent with the wishes of the people they lead. They have a clear idea of what others value and what they can do.
- They believe in the inherent self worth of others.
- They admit to their mistakes. They realize that attempting to hide a mistake is damaging and erodes credibility.
- They create a trusting and open climate.
- They help others to be successful and to feel empowered.
- They don't push too much. They encourage members to do more, but know when it's too much.
- They roll up their sleeves. They show the members they aren't just the figurehead or decision maker. Members respect leaders more when they show the willingness to work alongside them.
- They avoid phrases that cause resentment, reluctance and resistance. For instance, instead of saying you have to do something, effective leaders request or recommend that members do something.
Source: Thomas Gordon, Effective Leadership
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